Saturday, February 4, 2012

Motorola, Woot warn that some refurbished XOOM tablets contain old user data

Motorola and Woot are warning that some refurbished XOOM tablets were not completely wiped of older user data before being sold through the daily deal website. Don’t worry, it’s not as scary as it sounds. Motorola is estimating that only about 100 out of 6,200 WiFi-only XOOM tablets sold between October and December of 2011 were not completely cleared of their previous owners data. The issues is obviously a concern for anyone who returned a XOOM tablet before that period, and while the chance of any particular previous owner’s data being present on a refurbished device is slim, Motorola is making an effort to make things right. Every customer that returned their XOOM between March and October is being offered a free two-year subscription to Experian’s ProtectMyID Alert to monitor any potential fraud that could arise from stolen personal data.
In addition, Woot and Motorola are asking that any purchaser of a refurbished XOOM return the device to Motorola to completely remove any data leftover from the tablet’s previous life. Motorola will, of course, cover all shipping costs.
Motorola can’t be happy about the slip up, but the company is doing all the right things to mitigate the negative impact of the news. With only a 1.6 percent chance that a returned tablet will still have older user data, the majority of potentially affected customers can rest easy. More details can be found at the link below.


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